It is advised that CR stations use CR-CIT in a Self-Assessment and Peer Review (SA&PR) process. The SA&PR process would help stations recognise their strengths and identify gaps in their practices through a co-learning approach, leading to continuous improvement. The idea is to gradually build peoples’ capacities to not only act as peer-reviewers but also take on the role of facilitators.
The main advantage of CR-CIT is that it is not prescriptive and allows for its application in a manner where peer reviewers could facilitate and supplement the process of self-assessment. The station, with inputs from the peer reviewers, could then work on strategies/goalposts for its future.
CR-CIT is modular in design and can be self-administered in parts. If the CR station desires to review its own performance along all the parameters at one go, it may be advisable to set aside adequate time to allow all key stakeholders to participate and express themselves.
Based on the experience of field-testing the CR-CIT, we recommend that two to three days be set aside for Step II, after Step I is completed at the convenience of the station. All people involved in the SA&PR process must have a common understanding of the period under review (e.g. from April 1, 2013 to March 31, 2014).
Pre-meeting among the following:
(a) the station manager and staff;
(b) CR Management Committee (CRMC) members and members of the Advisory body, if any; and
(c) at least one representative of the parent organisation (if not already on the CRMC) to go through the CR-CIT and collect information that may be required to address the various parameters in the main meeting involving peer reviewers [See Step II].
The toolkit comes with a detailed User Guide, [See Section III of the Toolkit] which explains in detail the rationale for various parameters and describes the indicators. The CR station would benefit from reviewing this guide before embarking on the SA&PR process. This may help in compiling the data necessary to respond appropriately to some of the questions.
This step consists of the meeting that is at the heart of the SA&PR Process. The meeting must include as participants (a) the station manager and staff; (b) CR Management Committee (CRMC) members and members of the Advisory body, if any; and (c) one representative of the parent organisation (if not already on the CRMC) and (d) one representative each from two CR stations to serve as peer reviewer. While station personnel are critical to give operational inputs, the presence of CRMC members and that of the parent organisation are important because the toolkit has implications for larger policies and resources. We suggest the following specific guidelines for how this meeting could be conducted:
1. CR-CIT must be administered one parameter at a time. Within each parameter, the group takes up one question at a time and decides its response. One person from the group would read the question within the parameter. A second participant would read the corresponding explanation given in the user guide. This is followed by discussions and deliberations among members of the self-assessing station, and the appropriate options are ticked.
2. The peers observe and wait, while the station team goes through all the questions within one parameter. They may then be invited to express their views and share their own experiences on that particular parameter. [See Role of Peer Reviewers]
3. The station team may consider the views expressed by the peers and its own responses in order to set goalposts for the station. Goalposts must always include a realistic timeline so that the station may go back and review what it has been able to achieve. Use the Notes/Goalposts pages at the end of each section of the toolkit for this purpose.
4. This process is repeated for all nine parameters.
5. Finally, there may be an open discussion leading to an assessment of the outcomes of this SA&PR process for the station. This could lead to a compilation of an outcome document and a to-do list for the stations derived from the goalposts.